Heart and Soul Fest - General Information

What is Heart and Soul Fest?

Heart and Soul Fest is a three-day fitness and endurance festival at Druridge Bay Country Park. It features ultra running, hybrid fitness competitions, music, workshops, inspirational talks, and community events in a stunning natural setting.

When and where is it taking place?

The festival runs from Friday, August 1st, to Monday, August 4th, at Druridge Bay Country Park, Northumberland.

Heart and Soul Fest - Arrival & Departure

What time can I arrive?

  • Camping opens from 11 AM to on Friday, August 1st.
  • The main arena opens at 4 PM, along with registration for all events the next day.

When do I need to leave?

  • The main arena will close at 11:30pm on Sunday 3rd of August.
  • The festival ends with an optional early morning sea dip on Monday, August 4th (time TBC).
  • All attendees must vacate the site by 12 PM.

Festival Schedule

Friday:

  • Arrival from 11 AM - 8 PM
  • Main arena & event registration open from 4 PM
  • Free evening meal & talk (speaker TBC)

Saturday:

  • Full festival arena opens at 7 AM
  • Main festival activities throughout the day
  • Arena closes at 11:30 PM (except for 24-hour ultra runners)

Sunday:

  • Arena reopens at 7 AM
  • Full day of activities
  • After-party in the main arena until 11:30 PM

Monday:

  • Early morning sea dip (time TBC)
  • Attendees must be offsite by 12 PM

Heart and Soul Fest - Camping & Accommodation

What are the camping options?

  • VIP Camping: Hard-standing pitches for campervans, caravans, and motorhomes, including VIP toilets and showers.
  • VIP Tent Allocation: Pre-allocated tent spaces with all VIP amenities.
  • Standard & Family Camping: Located in the Triangle Field and overflow areas (no electric hook-ups).

Heart and Soul Fest - Tickets & Inclusions

What’s included in my ticket?

  • Access to all fitness activities (Yoga, Pilates, Hybrid Training, Trail Running, etc.)
  • Live music and talks
  • Free evening meal on Friday
  • Option to camp or attend for a day

Can I come for just one day?

Yes! Day tickets are available for those who want to enjoy the festival without camping.

Heart and Soul Fest - Facilities & Services

Are there showers and toilets on-site?

Yes, standard and VIP toilets and showers are available.

Is food available on-site?

Yes, a variety of food vendors will be present, and Friday includes a free evening meal.

Will there be first aid?

Yes, medical teams will be on-site throughout the event.

For more details, visit our website or contact us!

Heart and Soul Fest - Activities

What activities are available during the festival?

Yoga, Pilates, talks, music, workshops and the village arena is all included (some of these require booking at the HSR booking tent but are included in factual ticket). 

Heartbreak 24 and Hybrid arena require booking in advance (select as part of your ticket).

Other activities such as climbing wall, water sports and the slip and slide require booking on site and may have a fee. 

Heart Break Lake - General FAQs 

I have never run a trail race; can I do this? 

Our core value at HSR is to make trail and ultra running more accessible. Heart break lake is designed for beginners and the unique 4km loop means you can set your own goals. 

An ultra sounds very intimating, I could never run one. 

You don't have to! If you are up for an ultra-distance then enter solo or in pairs, the fast trail loop will be perfect for hitting a PR. You can also enter in teams of up to 12. So, if you're just coming from couch to 5K you can set your own goal; such as 10km in 24 hours. 

  1. Solo 
  • Designed for the ultra-runners that want to push themselves. Our course is perfect for nailing a PB, if you want to do your first 50, 100 or 200km then this is for you! 
  1. Pairs 
  • Enter in pairs to either work as team and run together to maximize laps or send it individually to get that rest.  
  1. Teams 
  •  Run however you want. Our teams are set up into 3 categories; small, medium large (fun teams). You can take turns to run or all run together! The choice is yours. What strategy will you choose? 

Is camping included? 

It depends which ticket you select. You can either turn up on the day then leave after the race or soak up the atmosphere and enjoy the afterparty and camp all weekend. All tickets include access to the events village

Where can my team wait for me?

There is a pitstop zone, where your team can wait and cheer you on. You can also keep your nutrition and gear there. This can also be your team rest zone. 

What is Pitstop? 

This is your team/solo area. You can bring a gazebo/tent (3mx3m), chairs, and a table. This is where you can store your nutrition, gear, and your team support crew can cheer you on. 

Can I take my own food and nutrition? 

Yes, this is encouraged and can be stored at the pitstops. We will also have a aid station with supplies such as hyradation, and food. 

What do I get for finishing? 

We love a bit of bling! So you will receive our special HSR medal and lots of other goodies! 

Who is the team captain? 

The person who books the tickets for the team. You will be taken to our booking partner Lets Do This. The team captain will then book and pay for the whole team. We only need the details of the team captain. Once a team has been selected the link can be sent by multiple methods to the team memebers. 

What happens if I don't have a full team? 

You can select teams from 2-12 and you don't need to know your full team before you enter. This can all be complete at a later stage. 

What happens if myself or a member of the team is injured and cannot run? 

You can transfer places using Lets Do this. If yourself or a team member still wants to attend you can select a camping/festival ticket without the ultra. 

Is the race chip timed? 

Yes, and there may be prizes for the fastest lap, most laps, and mystery prizes. 

Can I leave the race to attend workshops/talks/activities? 

Yes, this is encouraged! There will be so much to do as well as running. 

What is the mandatory kit list?

Mandatory Kit (Must Carry or Have Accessible at pitstops).

1. Headtorch & Spare Batteries – Required for running at night.

2. Whistle – For emergency signaling.

3. Basic First Aid Kit – Blister plasters, bandages, antiseptic wipes.

4. Water Bottles / Hydration System

5. Weather-Appropriate Clothing – Layers suitable for changing conditions, including a waterproof jacket.

6. Race Number & Timing Device – Must be worn at all times.

7. Nutrition – Enough food/snacks to sustain you between loops.

8. Cup or Bottle for Drinks – To help with the environment

Optional 

1. Running Poles

2. Change of Shoes & Socks 

3. Anti-Chafing Cream / Tape – For blister and chafing prevention.

4. Hat & Gloves – Warm gear for cold nights, sun protection for the day.

5. Electrolytes & Energy Gels – To maintain hydration and energy levels.

6. Camping Chair & Shelter (3mx3m) – For pitstop area 

7. Foam Roller / Massage Stick – Helps with muscle relief.

Hybrid Arena - General Information

What is the Hybrid Arena?

The Hybrid Arena is a functional fitness competition inspired by Hyrox-style workouts, combining endurance and strength-based challenges. It runs over Saturday and Sunday, with new waves of participants starting every 20 minutes to ensure a smooth flow.

What kind of workouts will be included?

Our workout is kept a secret for the moment until the event takes place. But you can expect functional strength exercises along with ergs and running.

Do I need to register in advance?

Yes! Spaces are limited, and pre-registration is required.

How long does each workout take?

Each participant will go through a structured workout lasting approximately 45-60 minutes, depending on their pace.

Hybrid Arena - Wave & Participation Details

How do the 20-minute waves work?

A new group of participants will start the workout every 20 minutes. This helps prevent congestion and ensures everyone has enough space and access to equipment.

What happens if I miss my wave?

If you arrive late, we’ll try to place you in a later wave if space allows. However, we cannot guarantee a spot, so please arrive on time.

Is the event timed?

Yes, each participant’s time will be recorded, but the focus is on completing the challenge at your own pace. There will be rankings, but the event is open to all fitness levels.

Can I participate as a team?

This is an individual or paired event. Competing as either a solo athlete or with one of your friends.

Hybrid Arena - Fitness & Equipment

Do I need to be an elite athlete to compete?

No! The Hybrid Arena is designed for all fitness levels. You can push yourself as hard as you like, and modifications will be available for certain exercises.

 Will there be different difficulty levels?

Yes! Workouts will have scaled options to suit different fitness abilities. Choose the level that suits you best. Open and pro categories are available for both men and women. Mixed doubles will be competing using mens open/ women's pro weights.

Do I need to bring my own equipment?

No, all equipment will be provided.

What should I wear?

Wear comfortable athletic clothing and training shoes suitable for both running and strength exercises.

Hybrid Arena - Logistics & Facilities

Is there a warm-up area?

Yes, a designated warm-up area will be available for participants before their wave starts.

Will there be judges or coaches?

Yes, event staff and judges will be present to ensure workouts are performed correctly and fairly.

Can spectators watch?

Yes! Spectators are welcome to cheer on competitors from designated viewing areas.

Are there prizes?

While the focus is on personal achievement, there will be leaderboard rankings and prizes for top performers.

What happens if I get injured?

There will be on-site medical support for any emergencies. Please notify event staff immediately if you feel unwell or sustain an injury.

Event T&Cs

HEART & SOUL RACING LTD

EVENT TERMS & CONDITIONS

Last updated: September 2026

These Terms & Conditions apply to events, races, competitions, festivals and activities organised by Heart & Soul Racing Ltd ("HSR", "we", "us" or "our").

By entering, purchasing a ticket, registering for, attending or participating in an HSR event, you agree to these Terms & Conditions together with any additional event-specific rules, participant information, waivers, race instructions or safety requirements published for that event.

These Terms are intended to cover all HSR events, including but not limited to:

  • running races;
  • trail races;
  • ultra-distance events;
  • Backyard Ultras;
  • timed endurance events;
  • hybrid and functional fitness competitions;
  • team competitions;
  • festivals;
  • community runs and activations;
  • camping;
  • wellness activities;
  • lake, sea or open-water activities;
  • hikes and organised walks;
  • fitness classes;
  • family events;
  • entertainment;
  • workshops;
  • demonstrations;
  • and other activities organised or facilitated by HSR.

Where event-specific terms conflict with these general Terms, the event-specific terms will take precedence for that event.

1. ENTRY AND ACCEPTANCE OF TERMS

When you purchase or accept an entry or ticket, you are entering into an agreement with Heart & Soul Racing Ltd.

You must provide accurate information when registering.

It is your responsibility to ensure that:

  • your contact information is correct;
  • the correct event, race category, distance or ticket type has been selected;
  • all participant information is accurate;
  • you meet any age, qualification or eligibility requirements;
  • and you have read the relevant event information before participating.

HSR may refuse or cancel an entry where false or deliberately misleading information has been supplied.

Entry is not confirmed until the required payment or agreed first instalment has successfully been received.

2. EVENT PRICES

Prices may change during the sales period.

Events may have:

  • launch prices;
  • founder offers;
  • early-bird pricing;
  • promotional pricing;
  • discount codes;
  • partner discounts;
  • competition entries;
  • complimentary entries;
  • or different prices according to ticket type.

Purchasing at one price does not entitle a participant to a refund or credit if the same entry is subsequently sold at a lower promotional price.

Equally, participants who purchase during a promotional period will not be charged retrospectively if prices later increase.

Booking, transaction or ticketing-platform charges may be applied by third-party booking providers.

3. PAYMENT PLANS

Some HSR events may offer payment plans.

Where a payment plan is selected:

  • the participant commits to paying the full advertised price of the entry;
  • instalments will normally be collected automatically on the dates shown at checkout;
  • the participant is responsible for maintaining a valid payment method;
  • and failure to make an instalment may result in the entry being suspended or cancelled.

HSR or its ticketing provider may attempt to contact the participant and/or retry a failed payment before cancellation.

Amounts already paid under a payment plan are subject to the same cancellation and refund rules as a fully paid entry.

Starting a payment plan does not give the participant an additional right to cancel simply because the full event price has not yet been paid.

Any statutory consumer rights remain unaffected.

4. PARTICIPANT CANCELLATION AND REFUNDS

HSR events require significant advance expenditure and planning. For this reason, entries are generally non-refundable.

More than 31 days before the event

Where a request is received more than 31 days before the event, HSR may, at its discretion, consider:

  • a refund;
  • an event credit;
  • a deferral;
  • or an entry transfer.

Any such arrangement is not guaranteed and may depend upon the event, costs already incurred, availability and the booking platform being used.

Within 31 days of the event

Entries are non-refundable within 31 days of the event unless:

  • HSR expressly agrees otherwise;
  • a statutory right applies;
  • or the participant has purchased an applicable third-party refund-protection product and the claim is accepted by that provider.

Not attending an event does not create an entitlement to a refund.

This includes non-attendance because of:

  • injury;
  • illness;
  • work commitments;
  • travel problems;
  • holidays;
  • personal circumstances;
  • transport disruption;
  • or a change of mind.

HSR may consider exceptional circumstances individually but is not obliged to do so.

5. REFUND PROTECTION

Where Refund Protect or another insurance/refund product is offered during registration, that product is supplied by a third party and is separate from HSR.

Claims must be made directly to the relevant provider and are subject to that provider's terms, exclusions and evidence requirements.

Purchasing refund protection does not mean HSR itself guarantees a refund.

6. INJURY, ILLNESS AND DEFERRALS

HSR understands that injury and illness can prevent participation.

Any deferral, event credit or alternative entry offered because of injury or illness is discretionary unless expressly included within that event's published rules.

HSR may request reasonable supporting evidence.

Participants should not take part when medically unfit to do so.

7. ENTRY TRANSFERS

Unless an individual event states otherwise, HSR will normally allow official participant-to-participant transfers up to 10 days before an event, where supported by the registration system.

Transfers must be completed through the official process.

HSR may refuse late transfers where:

  • bibs have already been allocated or personalised;
  • merchandise has been ordered;
  • participant data has been submitted to timing or safety providers;
  • licences have been issued;
  • qualification criteria apply;
  • or operational preparation has progressed too far.

Participants must not privately sell, exchange or give an entry to another person without completing the official transfer process.

Nobody may compete using another participant's identity.

8. EVENT DEFERRALS

Deferrals are not automatically available.

Where HSR allows an entry to be moved to another event or year:

  • the deferral applies only to the named participant;
  • any difference in entry price may be payable;
  • promotional extras or merchandise may not transfer;
  • and a deferral cannot normally be repeatedly deferred.

Event-specific deferral rules may override this section.

9. COOLING-OFF PERIOD

Tickets for leisure activities or events taking place on a specific date or during a specified period will not normally carry the standard 14-day online cooling-off right.

Participants should therefore check event details carefully before completing their purchase.

This does not affect any other statutory consumer rights.

10. EVENT CANCELLATION

HSR reserves the right to cancel an event where reasonably necessary.

Reasons may include, for example:

  • unsafe conditions;
  • severe weather;
  • flooding;
  • fire;
  • venue withdrawal;
  • landowner restrictions;
  • failure to obtain required permissions;
  • government restrictions;
  • emergency-service advice;
  • public safety concerns;
  • circumstances affecting critical event infrastructure;
  • or other circumstances that make it unsafe, unlawful or impracticable to proceed.

Where HSR cancels an event and no substantially equivalent event or service is provided, HSR will deal with refunds, credits or alternative arrangements in accordance with applicable consumer law and the circumstances of the cancellation.

HSR will communicate the available options to affected participants as soon as reasonably practicable.

HSR will not normally reimburse consequential expenses such as:

  • travel;
  • accommodation;
  • fuel;
  • flights;
  • meals;
  • equipment;
  • childcare;
  • lost earnings;
  • or other personal expenditure.

Participants are encouraged to make appropriate travel arrangements and insurance decisions accordingly.

11. EVENT POSTPONEMENT

Where circumstances require an event to be moved to a new date, entries will normally be transferred automatically to the replacement date.

HSR will communicate any additional options available to participants.

Any refund entitlement will depend upon the nature and extent of the change and applicable consumer rights.

12. EVENT CHANGES

Outdoor and mass-participation events are inherently subject to operational change.

HSR may reasonably amend:

  • routes;
  • distances;
  • start times;
  • start waves;
  • start/finish locations;
  • schedules;
  • activities;
  • entertainment;
  • event layouts;
  • aid stations;
  • cut-offs;
  • race format;
  • event suppliers;
  • camping layouts;
  • or other operational details.

Changes may be made because of:

  • safety;
  • weather;
  • land conditions;
  • landowner requirements;
  • environmental issues;
  • emergency-service advice;
  • licensing;
  • infrastructure;
  • participant numbers;
  • or other operational reasons.

Minor or reasonable changes do not automatically create a right to a refund.

Where a change materially alters the event purchased, HSR will consider what remedies are appropriate under the circumstances and applicable consumer law.

13. FORCE MAJEURE AND EVENTS OUTSIDE HSR'S CONTROL

HSR will not be responsible for failing to provide an event exactly as originally planned where this results from circumstances genuinely outside its reasonable control.

This may include:

  • extreme weather;
  • storms;
  • flooding;
  • wildfire;
  • natural disasters;
  • epidemic or pandemic restrictions;
  • war;
  • terrorism;
  • civil unrest;
  • major transport disruption;
  • government action;
  • emergency-service direction;
  • venue closure;
  • national mourning;
  • major utility failure;
  • or similar exceptional circumstances.

Nothing in this section removes rights that consumers have under applicable law.

14. PARTICIPANT RESPONSIBILITY

Participation in endurance sport, running, fitness events and outdoor activities involves risk.

Participants are responsible for assessing whether they are physically and medically capable of participating.

By starting an event, participants confirm that, to the best of their knowledge, they are sufficiently fit and prepared to participate safely.

Participants must:

  • act responsibly;
  • listen to their body;
  • carry required kit;
  • follow event instructions;
  • comply with safety rules;
  • stop if instructed by event staff;
  • and seek medical assistance where appropriate.

If you have any doubt about whether you should participate, you should seek appropriate medical advice.

15. ASSUMPTION OF INHERENT RISK

Participants acknowledge that HSR events may involve risks including, but not limited to:

  • falls;
  • slips and trips;
  • uneven surfaces;
  • mud;
  • rocks;
  • tree roots;
  • steep terrain;
  • water;
  • extreme temperatures;
  • darkness;
  • fatigue;
  • dehydration;
  • exposure;
  • collision with other participants;
  • roads;
  • vehicles;
  • cyclists;
  • animals;
  • wildlife;
  • open countryside;
  • remote locations;
  • and strenuous physical exertion.

Participants voluntarily accept the ordinary and inherent risks associated with the activity they choose to undertake.

Nothing in these Terms excludes or restricts HSR's liability where it would be unlawful to do so, including liability for death or personal injury resulting from HSR's negligence.

16. MEDICAL TREATMENT

HSR may arrange first aid, medical assistance or emergency treatment where it reasonably believes this is necessary.

Participants consent to emergency medical assistance being sought or provided where they are unable to give consent at the time.

Relevant medical information provided during registration may be shared with appropriate event medical personnel where necessary for participant safety.

Participants remain responsible for any personal medication they require.

17. WITHDRAWAL FROM AN EVENT

A participant who withdraws must notify an event official where reasonably possible.

For endurance or remote events in particular, participants must not leave the course and simply go home without informing the event team.

Failure to notify HSR may cause an unnecessary search or emergency response.

HSR may recover reasonable costs where a participant deliberately or recklessly fails to follow withdrawal procedures and this causes avoidable emergency action, where legally permitted.

18. CUT-OFF TIMES

Events may have intermediate and/or final cut-offs.

Participants reaching a checkpoint after its stated cut-off may be:

  • withdrawn;
  • short-coursed;
  • instructed to stop;
  • transported;
  • or prevented from continuing.

Event staff, safety teams and medical personnel have final authority regarding participant safety.

Being withdrawn because of a cut-off does not entitle a participant to a refund.

19. BACKYARD ULTRA EVENTS

Participants entering an HSR Backyard Ultra must follow the rules of the relevant event and, where applicable, the recognised Backyard Ultra format.

This may include rules concerning:

  • the starting corral;
  • yard start times;
  • completing each yard within one hour;
  • being present at the start of the next yard;
  • outside assistance;
  • pacing;
  • crew support;
  • course boundaries;
  • equipment;
  • timing;
  • and determination of the winner and assist.

The race director's decision on event rules and results is final, subject to correction of genuine timing or administrative errors.

20. TEAM EVENTS

Where a team entry is purchased, the person making the booking may act as the lead entrant.

The lead entrant is responsible for ensuring that other team members are aware of relevant event information and these Terms.

Each team member remains individually responsible for:

  • their own safety;
  • medical fitness;
  • behaviour;
  • and compliance with event rules.

Team substitutions must follow the event's official substitution process.

Certain events may have team composition requirements, including minimum numbers of male or female participants. These will be stated on the relevant event page.

21. FESTIVAL AND MULTI-ACTIVITY EVENTS

HSR festivals may include optional activities in addition to races.

These may include:

  • open-water swimming;
  • sea dips;
  • sauna;
  • ice baths;
  • cold-water immersion;
  • yoga;
  • Pilates;
  • fitness sessions;
  • hikes;
  • demonstrations;
  • workshops;
  • games;
  • children's activities;
  • and other wellness or recreational activities.

Participation in additional activities is voluntary.

Some activities may require participants to accept an additional waiver or safety briefing before taking part.

Participants must follow the instructions of the relevant activity provider.

22. OPEN-WATER, SEA AND WATER-BASED ACTIVITIES

Open-water and cold-water activities carry specific risks.

Participants must:

  • assess their own swimming ability;
  • follow safety instructions;
  • remain within designated areas;
  • use required safety equipment;
  • and leave the water immediately if instructed.

Conditions including water temperature, tides, currents, weather and water quality may cause an activity to be amended or cancelled at short notice.

A participant must not enter water if they are not competent or medically able to participate safely.

23. THIRD-PARTY ACTIVITY PROVIDERS

Some activities, food, drink, entertainment, coaching, treatments, retail services or other elements of an HSR event may be delivered by independent third parties.

Those providers may have their own terms, waivers and insurance arrangements.

Where a participant directly purchases a service or product from a third party, the resulting contract may be between the participant and that provider rather than HSR.

24. CAMPING

Where camping is included or purchased:

  • camping is only permitted in designated areas;
  • participants must follow venue and campsite rules;
  • fires may be prohibited;
  • BBQ restrictions may apply;
  • generators may be restricted;
  • vehicles must use designated parking or campervan areas;
  • and emergency access routes must remain clear.

Participants are responsible for their own:

  • tents;
  • vehicles;
  • equipment;
  • belongings;
  • and camping arrangements.

HSR may remove anyone whose campsite creates a safety risk or unreasonable disturbance.

Quiet hours may operate and will be communicated where relevant.

25. CAMPERVANS AND MOTORHOMES

Campervan, van and motorhome access depends upon the event and venue.

A normal event or camping ticket does not automatically include a campervan or motorhome pitch.

Where separate vehicle passes are required, participants must purchase or obtain the relevant pass.

Vehicles must be parked where directed by event staff.

26. CHILDREN AND UNDER-18s

Age restrictions vary according to the event and activity.

Where an event permits participation by someone under 18, parental or guardian consent may be required.

Children attending festivals or event villages remain the responsibility of their parent or responsible adult unless an activity is expressly advertised as supervised childcare.

HSR does not provide general childcare or assume responsibility for supervising children merely because they are within an event site.

27. DOGS

Dogs are only permitted where the venue and event rules allow them.

Where dogs are permitted:

  • they must remain under effective control;
  • leads must be used where requested;
  • owners must clean up after them;
  • and dogs must not interfere with participants or event operations.

HSR may require a dog to leave where it presents a safety or welfare concern.

Dogs must never be left in vehicles in unsafe conditions.

28. REQUIRED KIT

Some events will have mandatory kit requirements.

Participants are responsible for bringing all required items.

Kit checks may take place:

  • before the start;
  • during the event;
  • at checkpoints;
  • or at the finish.

HSR may prevent a participant from starting or continuing where mandatory safety equipment is missing.

No refund will be given where a participant cannot take part because they failed to bring published mandatory equipment.

29. COURSE MARKINGS AND NAVIGATION

Participants must follow the official route and course markings.

HSR will take reasonable steps to mark courses appropriately, but participants should remain alert and use any required navigation equipment.

Where GPX files are supplied, GPS accuracy cannot be guaranteed.

Certain events, including those taking place on private land, may prohibit pre-event recce or access.

Participants must respect those restrictions.

30. PUBLIC ROADS AND RIGHTS OF WAY

Unless expressly stated otherwise, HSR events do not give participants exclusive use of public roads, trails, paths or rights of way.

Participants may encounter:

  • members of the public;
  • walkers;
  • cyclists;
  • horses;
  • vehicles;
  • livestock;
  • dogs;
  • or other land users.

Participants must behave considerately and comply with the Highway Code and relevant countryside rules where applicable.

31. EVENT CONDUCT

HSR aims to create welcoming, inclusive events.

HSR will not tolerate:

  • abusive behaviour;
  • harassment;
  • discrimination;
  • violence;
  • threatening behaviour;
  • deliberate cheating;
  • dangerous conduct;
  • damage to property;
  • abuse of volunteers;
  • or serious disregard of event rules.

HSR may remove or disqualify any person whose behaviour threatens:

  • safety;
  • participants;
  • staff;
  • volunteers;
  • spectators;
  • landowners;
  • suppliers;
  • or the reputation and proper operation of the event.

Serious incidents may also result in refusal of entry to future HSR events.

32. ALCOHOL AND INTOXICATION

Participants must not start or continue a sporting activity while impaired by alcohol or recreational drugs.

HSR may prevent a person from participating where it reasonably believes they are impaired and unsafe to participate.

Alcohol sold or supplied at festivals or event venues is subject to applicable licensing laws and venue requirements.

33. EVENT STAFF AND VOLUNTEERS

Participants must follow reasonable instructions given by:

  • race directors;
  • event managers;
  • marshals;
  • medical teams;
  • safety personnel;
  • security;
  • venue staff;
  • and authorised volunteers.

Safety decisions made during an event may need to be made quickly and are binding at the time.

34. LITTER AND ENVIRONMENT

HSR events rely upon access to sensitive outdoor environments.

Participants must not intentionally litter.

Where an event operates a no-litter or disqualification policy, deliberate littering may result in disqualification.

Participants must respect:

  • wildlife;
  • livestock;
  • local communities;
  • landowners;
  • vegetation;
  • public rights of way;
  • and venue property.

35. EVENT TIMING AND RESULTS

Timing may be provided by HSR or a third-party timing provider.

Although reasonable care will be taken, timing technology can fail.

HSR may correct results where an error is identified.

Provisional results may be amended after the event.

GPS watches and participants' personal timing devices are not the official timing system unless HSR expressly states otherwise.

36. PRIZES AND AWARDS

Prizes, medals, trophies, buckles and awards may vary between events.

HSR may publish eligibility requirements for specific awards.

Prizes:

  • have no guaranteed cash alternative unless stated;
  • may be supplied by third-party sponsors;
  • and may be substituted with an item of reasonably comparable nature or value where necessary.

Participants who are disqualified are not eligible for event prizes.

37. FINISHER ITEMS AND MERCHANDISE

Finisher medals, buckles, shirts or other items may only be available to participants meeting the published qualifying criteria.

Where merchandise sizes are selected in advance, HSR cannot guarantee a requested size where information was supplied after an order deadline.

Event artwork, colours, medal designs and merchandise may differ slightly from promotional mock-ups.

38. LOST PROPERTY

Participants are responsible for their personal belongings.

Any property handed to HSR will normally be retained for a limited period after the event.

HSR may publish a lost-property collection deadline.

Items not claimed within that period may be:

  • donated;
  • recycled;
  • disposed of;
  • or otherwise dealt with reasonably.

Participants are responsible for the cost of postage or courier delivery if they ask HSR to return an item.

HSR cannot guarantee that lost items will be found or returned.

39. THEFT, DAMAGE AND PERSONAL PROPERTY

Participants bring possessions, vehicles, equipment and valuables to an event at their own risk.

HSR is not responsible for loss, theft or damage unless caused by HSR's negligence or where liability cannot lawfully be excluded.

Participants should not leave valuables unattended.

This includes belongings left:

  • in tents;
  • vehicles;
  • bag-drop areas;
  • event villages;
  • gazebos;
  • changing areas;
  • or at crew stations.

40. BAG DROP

Where a bag-drop facility is provided, it is intended as a convenience rather than secure storage unless expressly stated otherwise.

Participants should not place high-value items in bag drop.

HSR may impose restrictions on:

  • bag size;
  • collection times;
  • prohibited items;
  • and storage arrangements.

41. PHOTOGRAPHY, VIDEO AND EVENT MEDIA

HSR events are highly visual community events and photography and filming form an important part of HSR's event coverage.

Official photographers, videographers and authorised media partners may capture:

  • photographs;
  • video;
  • audio;
  • interviews;
  • drone footage where lawful;
  • livestreams;
  • and other event content.

This material may be used to:

  • document the event;
  • publish results and event coverage;
  • promote HSR;
  • promote future HSR events;
  • produce highlight films;
  • create social-media content;
  • create advertising;
  • support sponsors and event partners;
  • and communicate HSR's activities.

Content may appear on platforms including:

  • the HSR website;
  • Instagram;
  • Facebook;
  • TikTok;
  • YouTube;
  • email;
  • printed materials;
  • press;
  • advertising;
  • sponsor channels;
  • and other promotional media.

HSR will handle identifiable imagery and other personal data in accordance with applicable data-protection law and its Privacy Policy.

Where reasonable, participants who have a particular privacy or safeguarding concern should contact HSR before the event and speak to the event team on arrival so appropriate steps can be considered.

Specific consent may be requested separately where required, particularly for certain interviews, close-up commercial uses or children.

42. SPECTATOR AND FESTIVAL MEDIA

Photography and filming may also take place throughout HSR festival sites and event villages.

This can include spectators, crew members, volunteers and other attendees.

HSR will use media reasonably and in accordance with applicable privacy and data-protection requirements.

43. PERSONAL PHOTOGRAPHY AND FILMING

Participants and spectators may generally take photographs and videos for personal use unless prohibited by the venue or event.

Commercial filming, professional photography, livestreaming for commercial purposes or use of specialist equipment may require prior permission.

Participants must respect the privacy and safety of others.

Photography or filming must not obstruct:

  • the course;
  • emergency access;
  • event staff;
  • participants;
  • or safety operations.

44. DRONES

Drones may only be operated with appropriate permission from HSR, the venue and/or landowner and in accordance with applicable aviation law.

Participants and spectators must not launch unauthorised drones at HSR events.

45. PERSONAL DATA

HSR collects and processes participant information in order to organise and administer events.

This may include:

  • contact details;
  • emergency contacts;
  • age/date of birth;
  • gender/category information where relevant to competition;
  • event selections;
  • timing information;
  • results;
  • merchandise choices;
  • payment information handled by payment providers;
  • accessibility information;
  • and medical information voluntarily supplied for safety purposes.

Information may be shared where necessary with organisations involved in delivering the event, such as:

  • timing providers;
  • medical providers;
  • insurers;
  • ticketing providers;
  • event venues;
  • governing bodies;
  • safety contractors;
  • photographers;
  • or emergency services.

HSR will process personal data in accordance with its Privacy Policy and applicable UK data-protection legislation.

46. RESULTS AND PARTICIPANT LISTS

Race results are part of the public record of many sporting events.

Participant information such as:

  • name;
  • race category;
  • club;
  • bib number;
  • finish position;
  • finish time;
  • laps or yards completed;
  • and awards

may be published on HSR websites, timing-provider websites and event communications where appropriate.

Participants with a genuine safeguarding or privacy concern should contact HSR.

47. MARKETING COMMUNICATIONS

Purchasing an event entry does not automatically mean that HSR may send unrelated electronic direct marketing where separate consent or another lawful basis is required.

Participants may receive operational communications necessary to administer their entry, such as:

  • confirmation;
  • event instructions;
  • safety information;
  • schedule updates;
  • changes;
  • results;
  • and essential post-event information.

Marketing preferences can be managed separately.

48. EMERGENCY CONTACTS

Participants may be required to provide an emergency contact.

Participants should ensure that the person named:

  • knows they have been listed;
  • can reasonably be contacted during the event;
  • and has accurate contact details.

Emergency-contact information will only be used where reasonably necessary.

49. ACCESSIBILITY AND ADDITIONAL REQUIREMENTS

HSR aims to make events accessible wherever reasonably possible.

Participants who require reasonable adjustments or have relevant accessibility requirements are encouraged to contact HSR sufficiently in advance.

Not every event, venue or terrain can accommodate every adjustment, particularly remote trail events, but HSR will consider reasonable requests individually.

50. EVENT SUPPLIERS, FOOD AND ALLERGENS

Food and drink may be provided by HSR or independent traders.

Participants with allergies or dietary requirements remain responsible for checking ingredients and allergen information directly with the provider.

Food traders are responsible for complying with applicable food-safety requirements.

51. EVENT VENDORS AND RETAILERS

HSR may permit third-party businesses to trade at an event.

A purchase made directly from an independent trader is between the customer and that trader.

HSR does not automatically endorse every product or service offered by an independent vendor.

52. SPONSORS AND PARTNERS

HSR events may involve commercial partners and sponsors.

Event names, branding, prizes, activities, sampling and promotional materials may feature sponsors.

The withdrawal or replacement of a sponsor does not ordinarily constitute a material change to the event.

53. INTELLECTUAL PROPERTY

The following may be protected by copyright, trade mark or other intellectual-property rights:

  • HSR branding;
  • logos;
  • event names;
  • artwork;
  • course maps;
  • photography;
  • films;
  • graphics;
  • merchandise designs;
  • event concepts;
  • website content;
  • and promotional materials.

They must not be commercially reproduced or exploited without permission.

54. CHARITY PARTNERS

Where an event includes a charity donation as part of the advertised entry or partnership, HSR will make the stated contribution in accordance with the published arrangement.

Any participant fundraising undertaken separately is the responsibility of the participant unless specifically administered by HSR.

55. COMPLAINTS

HSR wants concerns to be resolved fairly.

Complaints should be sent to:

info@heartandsoulracing.com

Participants should provide:

  • their name;
  • event;
  • booking information where applicable;
  • details of the issue;
  • and the resolution they are seeking.

HSR will review complaints reasonably and respond as soon as practicable.

56. LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury resulting from negligence.

Subject to that, HSR will not normally be responsible for losses that:

  • were not reasonably foreseeable;
  • arise from the participant's own breach of event rules;
  • result from risks inherent in the activity which were not caused by HSR's negligence;
  • or relate to business or commercial losses arising from attendance as a consumer.

These Terms do not affect statutory consumer rights.

57. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remainder of the Terms will continue to apply.

58. FAILURE TO ENFORCE A TERM

If HSR chooses not to enforce a provision on one occasion, this does not prevent HSR from enforcing it later.

59. CHANGES TO THESE TERMS

HSR may update these Terms from time to time.

The version applying to an entry will normally be the version published when the booking is made, together with any later changes that are:

  • required by law;
  • necessary for safety;
  • beneficial to participants;
  • or reasonably required for delivery of the event without materially disadvantaging the participant.

The latest website version will display its revision date.

60. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Participants retain any mandatory consumer rights regarding where legal proceedings may be brought.

61. CONTACT

For questions regarding an HSR event or these Terms, contact:

Heart & Soul Racing Ltd
Email: info@heartandsoulracing.com

Additional event-specific contact information may be published on individual event pages.

IMPORTANT

These Terms form part of the agreement between the participant and Heart & Soul Racing Ltd.

By completing an entry or ticket purchase, the participant confirms that they have had an opportunity to read the applicable Terms & Conditions before purchase.